> For the complete documentation index, see [llms.txt](https://legal.bard.cards/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.bard.cards/data-deletion/delete-your-bard-account.md).

# Delete Your Bard Account

All Bard products share a single, unified **Bard account**. Deleting your account removes your data across every Bard product, not just Agency. This page explains how to delete your Bard account and what happens to your data when you do.

### Option 1: Delete your account in the app (recommended)

1. Open any Bard app like **Agency** and sign in
2. Go to **Me → Settings → Account & Security**
3. Tap **Delete Account**
4. Confirm your identity (password and/or an email verification code) and confirm the deletion

Your account is deleted **immediately** once you confirm. This cannot be undone.

> **Note:** If you have an active paid subscription, you must cancel it first in **Google Play** (or the App Store, if you subscribed on iOS). Cancelling stops future billing; you can then delete your account.

### Option 2: Request deletion by email

If you can no longer access the app, email us at [**hi@bard.cards**](mailto:hi@bard.cards) from the email address registered to your account:

* **Subject:** Account Deletion Request
* **Include:** your Bard ID or registered email address

We will verify that the request comes from the account owner and complete the deletion **within 7 days**.

### What is deleted

When your account is deleted, we permanently remove or irreversibly anonymize:

* Your profile (email address, name, Bard ID, date of birth, avatar, phone number, password)
* All private conversations, including your chats with the AI assistant, personal notes, and the documents and spreadsheets your agents wrote
* All private media files you uploaded (photos, videos, voice messages)
* AI memory data associated with your private conversations
* Usage records and statistics
* Login sessions, devices, and linked Google / Apple sign-in connections, app permissions, and settings
* Services you connected under Connectors — the stored access is deleted and we ask each service to revoke it

### What is kept

* Messages you sent in **shared group chats** remain visible to other members of those groups, but they are anonymized — your name is replaced with **"Deleted User"** and they are no longer linked to you. Media attached to those messages, and documents an agent wrote there at your request, become unavailable, and groups you owned are turned read-only.
* **Payment and order records** are retained for the period required by tax, accounting, and other applicable laws, then deleted.
* Residual copies in encrypted backups are purged **within 30 days**.

### Questions

If you have any questions about account deletion or your data, contact us at [**hi@bard.cards**](mailto:hi@bard.cards).