> For the complete documentation index, see [llms.txt](https://legal.bard.cards/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.bard.cards/data-deletion/delete-your-bard-account-and-data.md).

# Delete Your Bard Account and Data

Agency signs you in with a single, unified **Bard account**. Agency is the Android app published on Google Play by **Jiusi Ma** (package `ai.bard.cards`), and it is part of the Bard family of products, which all share that one Bard account — so deleting your Bard account removes your data across every Bard product, not just Agency.

This page explains how to delete some or all of your data, what is deleted, what is kept, and how long it takes.

### Option 1 — Delete specific data yourself (keep your account)

You don't need to delete your account to remove individual pieces of content. Inside the Agency app you can:

* **Delete a single message** — long-press a message and choose **Delete**.
* **Delete multiple messages at once** — enter multi-select mode and delete in bulk.
* **Clear an entire conversation** — open a conversation and choose **Clear messages**.
* **Delete an entire conversation** — choose **Delete** on the conversation.
* **Disconnect a connected service** — go to **Account → Agency → Connectors**, open the service and hold **Disconnect**. We delete the access you granted and ask the service to revoke it.

These actions take effect immediately and do not require contacting us.

### Option 2 — Delete your entire Bard account and data

You can delete your whole Bard account — which includes all of your Agency data — in either of two ways.

#### A. In the app (self-service)

1. Open **Agency**.
2. Go to **Account → Account & Security → Delete Account**.
3. Verify your identity (password and/or a 6-digit code sent to your email).
4. Hold the confirmation button to permanently delete your account.

#### B. By email request

If you can't access the app, email us at **<hi@bard.cards>** from the email address registered to your Bard account, with the subject line **"Delete my account and data"**. Please include:

* Your Bard ID or the email address on your account.
* A short confirmation that you want your account and data permanently deleted.

We may ask you to verify ownership of the account before processing the request.

> **Note:** If you have an active paid subscription, please cancel it first in the Google Play (or App Store) subscription settings. The account cannot be deleted while a paid subscription is still active.

### What data is deleted

When your account is deleted, the following data is permanently removed or irreversibly anonymized:

* **Account & profile data** — name, avatar, phone number, birthday, and password. Your email address and Bard ID are anonymized so they can no longer identify you.
* **Private messages and conversations** — your personal messages, your private AI conversations, their media files (images, attachments), and the documents and spreadsheets your agents wrote in them.
* **Media files** you uploaded that are private to you.
* **AI usage and activity data** — AI usage logs, usage summaries, and message statistics.
* **Sign-in & security data** — all sessions and login tokens, linked Google/Apple sign-in connections, password history, and password-reset tokens.
* **Connected services** — every service you connected under Connectors is disconnected: the stored access credential is deleted and we ask each service to revoke the access you granted.
* **Account settings** — app permissions, preferences, and configuration tied to your account.
* **Subscription record** — your subscription state in our system.

All active sessions are signed out immediately as part of deletion.

### What data is kept, and for how long

* **Messages you sent into shared conversations with other people are not deleted**, because other members still need to see the conversation history. After deletion, your name is shown as **"Deleted User"** and your private media in those conversations becomes unavailable, as do documents an agent wrote there at your request. Conversations you owned are turned read-only (archived).
* **Referral relationships** are kept in anonymized form (you appear as a "deleted" user) so that referral records remain consistent.
* **Records we are legally required to retain** — for example, payment and transaction records needed for tax, accounting, fraud-prevention, or legal-compliance purposes — may be retained for the period required by applicable law. These records are held only for those purposes and are not used to identify you in the app.

### How long deletion takes

Account deletion is processed immediately when you confirm it in the app or when we process a verified email request. Data is removed from active systems right away; residual copies in routine backups are overwritten on our standard backup rotation.

***

Agency is developed by **Jiusi Ma** and distributed on Google Play under the package name `ai.bard.cards`. For any account or data-deletion questions, contact **<hi@bard.cards>**.